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Profinans

Making the

professional more

personal

Process1
Process2
Logos

Their competitors are huge, well known, companies using their long experiences as a big part of their communication.

Profinans before

The starting point. All their communication had a very generic feel to it, making it difficult for Profinans to differentiate and to obtain a position in the market.

Web

For the first phase of the website we did a full redesign, both interaction and content, to ensure the identity, the tone of voice and imagery matched all other channels and applications. Furthermore, we helped Profinans plan and prioritize the next phases in the continuous development of the site, based on how their business would grow in size, markets and complexity (with features such as digital help desks, ticketing systems, CRM integration and fully digitizing their applications and approval process using bank id verification). We also made sure the site was optimised for search engines and developed a strategy for search engine marketing.

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As a centerpiece for the website, we made a detailed illustration of a house filled with insurance and loan incidents in the different apartments. Together with the caption, it tells the chairman that it’s difficult to have control over everything and that you should get help to find the best solutions for loans and insurance. Because the illustration is build up from rooms and scenarios that easily can be disconnected from each other, it’s very flexible regarding different use and media. The colors are true to the business category, but simultaneously playful, conveying Profinans’ values as positive and proactive.

Photo

Profinans’ previous photography was characterized by poor stock photography and mobile photos of the employees. We got photographer Sigrid Bjorbekkmo to capture some nice shots of the employees, to communicate a small, professional and personal company.

Icons

We created a set of friendly icons that are used throughout all channels, and communicate everything from the different insurance areas to description the housing associations.

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To make their offer more professional and inviting, we made a folder for documents and business card. The logo is embossed in the front page to keep a clean look, while the plus sign is cut from the corners for a more playful touch.

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The insurance business and bank business are associated with complex documents, which most people wish they didn’t have to read. For many, the documents can seem intimidating. As the target group is ordinary people doing this in their valuable spare time, we made the documents more available and user-friendly. Profinans’ new documents have more of an inviting approachare more inviting, making the content

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We designed new content to emphasize that this is not an ordinary insurance, but developed with housing associations needs in mind, and that the offer is tailored to you and your association. It consists of friendly icons, photos, statistics and fun facts about the association and its neighborhood.

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Profinans told us that they often have to send the signing papers in return to their customers, as they are not signed on all the necessary pages. As the pages to sign are from external sources, we were not allowed to redesign these. Instead, we made a new front page with emphasized tasks in the body text, a checklist, and stamps to show where in the document signatures is required. 

Docs
Lars

 

Lars Etternavn

CEO, Profinans

“There has been a big change in the attitude and self esteem of the company and employees. We are proud and secure of what we present and sell. Our new process is also more efficient and fluid. The feedback we have received from our partners and customer has been great. Clients tell us that we’re in the forefront of our competitors, and I’m pretty sure we've got customers we would not get without the job Int. has done for us.”

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